Our Technical Support team is expertly trained on all our systems along with all supported software. This level of experience provides you an exceptional customer experience when assisting you with any technical issue you might be experiencing during setup or while operational.
Service is complimentary to all our existing clients.
The omnichannel communication format includes a customer portal, email, phone or chat.
Hardware Repair Services
In or out of warranty, it does not matter, Vincanwo customers receive support throughout the lifecycle of their hardware.
You can start the repair process by contacting our Technical Support Department via Chat, Phone, or Email.
When a repair request is made, you will first be routed to Tech Support to see if the issue can be solved remotely. If not, a RMA (Return Material Authorization) form will be sent to customers to begin Vincanwo in-house repair.
There may be additional charges for out-of-warranty repairs.
Enhanced Technical Services
We offers enhanced technical services to customers who require that extra level of service. You can elect to purchase the Expedited Returns Service or the Advance Hardware Replacement Program. Either program will get you back up and running sooner than our standard hardware repair service time frame.
